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           iLEARN is an ATO (Accredited Training Organization) 
APMG for ISO/IEC 20000 course.  

ISO20000 sito

                  For an online verification of accreditments, do a research with 
         ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.


The ISO/IEC 20000 Foundation course is the first step of the qualification path on ISO / IEC 20000 for the quality of IT services.

ISO/IEC 20000 Foundation online course details
  • 16 lessons
  • 8 hours of video
  • 16 hours to complete the course
ONE-to-ONE course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Coaching for planning learning activities;
  • Access to multimedia lessons "like being in class" via our proprietary platform wich combines videos and slides, course material, online quizzes, sample exams and exercises);
  • Set your own learning pace (speed);
  • Study the material offline;
  • Repeat any lessons at any time;
  • Skip lessons that are already familiar to you;
  • Provides end of unit quizzes to check knowledge;
  • Send messages to accredited teachers asking, for example, for more in-depth information and didactic support;
  • Mock exams;
  • Didactic support dedicated by accredited teachers;
  • One-to-one sessions to check learning and for deepening of content with accredited teacher and provided in the native language via web-conference; 
  • Online official exam 7x24. 
Online exam format and characteristics


En línea



Precio individual


Duración de acceso al curso

120 days


To access the free demo of this course and all the other available demos, click here.




The objective of the Foundation course is to transfer basic knowledge relating to the content and requirements of the ISO/IEC 20000 standard and aid comprehension of how the it works in an organisation that supplies IT services.

Foundation course is a prerequisite to enter the next qualification level, Practitioner.

At the end of the course and after passing the exam, the candidate will know:

  • The background to the ISO/IEC 20000 standard, the APMG qualification scheme and the APMG qualification scheme;
  • The focus and objectives of ISO/IEC 20000-1 (Specification), ISO/IEC 20000-2 (Code of Practice) e ISO/IEC 20000-3 (Guidance on Scope and Applicability of ISO/IEC 20000-1) and how these can be used;
  • The terminology and definitions used;
  • The fundamental requirements of a service management system and the reasons behind the necessity for continual improvement;
  • The processes, their objectives and the key requirements of a services supplier in a typical scenario;
  • The requirements of eligibility and definition of the field;
  • The objectives of internal and external audits, their function and associated terminology.

A quién está dirigido

  • IT staff who work with a service management system that requires a basic understanding of the system;
  • Resources involved in a company ISO/IEC 20000 certification project;
  • Professionals who have a specific interest in IT Service Management.


  • Introduction and background of the standard;
  • Field, use, terminology and definitions;
  • Introduction to the Service Management System;
  • ISO/IEC 20000 processes;
  • The code of Practitce;
  • Definition of the field and elegibility for certification;
  • Obtaining and maintaining the ISO certification.


To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Lengua del instructor


Idioma del material del curso


Tipo de examen

En línea


ISO/IEC 20000 Foundation official certificate*

*For a paper copy of the certificate, please contact us before booking the exam.

Tipo de certificación

En línea autónomo

Idioma del examen


Certificado papel

El certificado oficial en formato electrónico (e-certificate) es proporcionado gratuitamente y automáticamente después de haber superado con éxito el examen y tiene la misma validez del certificado en papel.
Si todavía usted desea recibir, además del certificado electrónico, aunque la versión en papel, seleccione esta opción. El certificado será enviado directamente en la dirección indicada en el momento de la registración para el examen.

Para más información, póngase en contacto con nosotros.

Certificado de asistencia

En esta opción, usted puede solicitar el certificado oficial de asistencia, disponible en formato electrónico (pdf) o papel (envío incluido).

Para más información, póngase en contacto con nosotros.

ISO/IEC 20000 Foundation ONE-to-ONE 4Hours with exam (english) curso en línea con coaching en Inglés entregado por iLEARN Innovative Learning