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               iLEARN is an ATO (Accredited Training Organization)
               of 
PEOPLECERT for the ITIL® Practitioner course.  

  Logo Peoplecert ATO ITIL piccolo

                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

ITIL® Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization?s requirements.

ITIL Practitioner is complementary to and fits in with the current ITIL qualification scheme.

ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.

Online course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Online exercises with the chance to submit a solution proposal
  • Answers to the online exercises and corrections of the solutions
  • Mid course quiz with immediate online correction
  • Two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here
Online exam format and characteristics
  • Online exam 24/7
  • The exam is done entirely online
  • The exam must be booked at the latest 72 hours before the day of the exam
  • To book your exam write to [email protected] or call 0039 0362.33 01 07
  • For further information on online exams, please click here

Ubicación

En línea

Acreditación

PEOPLECERT

Precio rebajado

499,00€
449,00€ hasta el 31/12/2016

Duración de acceso al curso

120 days

Demo

Para tener acceso gratuito a la demo del curso y las de todos los otros cursos disponibles, presione aquí.

Idioma

Inglés

Objetivos

ITIL Practitioner is a practical approach to adopting and adapting ITIL

IT service management professionals will complete their ITIL Practitioner certification capable of confidently and successfully acting on their existing knowledge base and adapting it in any context. ITIL Practitioners not only speak the language of ITSM, they also know how to translate it according to their organization?s needs. ITIL Practitioners have a clear understanding of how to structure improvement initiatives, and have greater confidence to drive them forward when returning to the workplace.

ITIL Practitioners focus on the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives.
They draw on a comprehensive toolkit that guides them when:

  • Driving organizational change
  • Improving communication
  • Measuring and reporting on success

So at any level, organizations benefit from practical, insightful employees armed and ready to align improvement initiatives with specific business goals.

A quién está dirigido

It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services. Where ITIL Foundation focuses on the 'what' and the 'why', ITIL Practitioner shows 'how' to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

Contenidos

  • ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
  • ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives :
    • Organizational Change Management
    • Communication
    • Measurement and Metrics.
  • The ITIL Practitioner guidance follows 9 Guiding Principles:
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Pre-requisitos

To take the ITIL Practitioner exam, individuals must hold an existing ITIL Foundation certificate.

Though formal training is not mandatory, attendance at an accredited ITIL Practitioner course is strongly recommended.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Lengua del instructor

Inglés

Idioma del material del curso

Inglés

Tipo de examen

En línea

Certificación

ITIL Practitioner official certificate*

*For a paper copy of the certificate, please contact us before booking the exam.

Tipo de certificación

En línea autónomo

Idioma del examen

Inglés

Certificado papel

El certificado oficial en formato electrónico (e-certificate) es proporcionado gratuitamente y automáticamente después de haber superado con éxito el examen y tiene la misma validez del certificado en papel.
Si todavía usted desea recibir, además del certificado electrónico, aunque la versión en papel, seleccione esta opción. El certificado será enviado directamente en la dirección indicada en el momento de la registración para el examen.

Para más información, póngase en contacto con nosotros.



Certificado de asistencia

En esta opción, usted puede solicitar el certificado oficial de asistencia, disponible en formato electrónico (pdf) o papel (envío incluido).

Para más información, póngase en contacto con nosotros.





ITIL® Practitioner 120d with exam (english) curso en línea en Inglés entregado por iLEARN Innovative Learning