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Service Level Analyst

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           iLEARN is an ATO (Accredited Training Organization) 
APMG for Service Level Analyst course.  

Service Level Analyst sito

                  for an online verification of accreditments, do a research with 
         ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

The Service Level Analyst course has been developed in response to an increasing demand for specific training and it helps to understand the broader implications of the introduction of Service Level Management as suggested in the ITIL® Service Design Book. The course helps you:

  • Understand customers’ service requirements;
  • Define, negotiate, document and agree service levels and service level agreements (SLAs);
  • Reflect these in operational level agreements (OLAs) and underpinning contracts;
  • Measure, report on and review services on an ongoing basis.

Cursos de Service Level Analyst courses en español ofrecidos por iLEARN