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                    iLEARN is a REP (Registered Education Partner)
                       of 
DevOps Institute for the CASM course.  

DevOps Institute Registered Education Partner Horizontal Logo white

                For an online verification of the accreditations, do a research with
           ICONS - Innovative Consulting S.r.l.  of wich iLEARN is a business unit.

 

DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals.

The DevOps Institute is bringing enterprise level DevOps training and certification to the IT market. Working with thought leaders from the DevOps, ITSM, IT training and certification community, the DevOps Institute is setting the standard in quality for enterprise grade DevOps training and certification.

iCONS ? Innovative Consulting is a Registered Education Partner of DevOps Institute, thus providing its complete set of training courses.

The Certified Agile Service Manager (CASM)® course provides an introduction to Agile Service Management ? the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, ScrumMasters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.

Certified Agile Service Manager online course details
  • 14 lessons
Online course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Online exercises with the chance to submit a solution proposal
  • Answers to the online exercises and corrections of the solutions
  • Mid course quiz with immediate online correction
  • Two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here

Location

Online

Accreditation

DevOps Institute

Individual price

349,00€

Access duration of the course

120 days

Demo

To access the free demo of this course and all the other available demos, click here.

Language

English

Objectives

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  • What it means to ?be agile?
  • The Agile Manifesto, it?s core values and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artifacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management
  • Agile Process Improvement ?ensuring processes are lean and deliver ?just enough? control
  • Agile Process Design?applying Agile practices to process design projects

Who it is aimed at

  • Individuals who require a foundational understanding of Agile, Scrum and Agile Service Management values, principles, practices and automation
  • Individuals involved in software development, IT operations, IT service management or IT project management
  • IT professionals working in an Agile, Lean or ITSM environment
  • Individuals who will lead Agile Service Management initiatives and serve as change champions
  • Software developers, Systems engineers, IT Operations staff, Infrastructure architects, Agile, Lean or ITSM certified individuals, IT Leadership, Project managers,Business analysts, IT Consultants, Business consultants, Business stakeholders, Tool suppliers

Contents

  • Introduction
  • What is Agile?
  • Agile Practices
  • What is Agile Service Management?
  • Process Design Basics
  • Agile Process Design
  • Scrum Basics
  • Scrum Roles/Agile SM Roles
  • Scrum Artifacts/Agile SM Artifacts
  • Scrum Events/Agile SM Events
  • Agile Process Improvement
  • Agile SM Technologies
  • Getting Started

Teacher language

English

Material course language

English

Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic format (pdf) or paper format (shipping included).

For further information, please contact us.





Certified Agile Service Manager (CASM) 120d without exam (english) online course in English provided by iLEARN Innovative Learning