• 03

                    iLEARN is a REP (Registered Education Partner)
                       of 
DevOps Institute for the CASM course.  

DevOps Institute Registered Education Partner Horizontal Logo white

                For an online verification of the accreditations, do a research with
           ICONS - Innovative Consulting S.r.l.  of wich iLEARN is a business unit.

 

DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals.

The DevOps Institute is bringing enterprise level DevOps training and certification to the IT market. Working with thought leaders from the DevOps, ITSM, IT training and certification community, the DevOps Institute is setting the standard in quality for enterprise grade DevOps training and certification.

iCONS ? Innovative Consulting is a Registered Education Partner of DevOps Institute, thus providing its complete set of training courses.

The Certified Agile Service Manager (CASM)® course provides an introduction to Agile Service Management ? the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, ScrumMasters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.

Location

Edinburgh

Accreditation

DevOps institute

Individual price

1.250,00€

Course start date

10-10-2016

Course end date

11-10-2016

Duration

2 days

Language

English

Objectives

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  • What it means to ?be agile?
  • The Agile Manifesto, it?s core values and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artifacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management
  • Agile Process Improvement ?ensuring processes are lean and deliver ?just enough? control
  • Agile Process Design?applying Agile practices to process design projects

Who it is aimed at

  • Individuals who require a foundational understanding of Agile, Scrum and Agile Service Management values, principles, practices and automation
  • Individuals involved in software development, IT operations, IT service management or IT project management
  • IT professionals working in an Agile, Lean or ITSM environment
  • Individuals who will lead Agile Service Management initiatives and serve as change champions
  • Software developers, Systems engineers, IT Operations staff, Infrastructure architects, Agile, Lean or ITSM certified individuals, IT Leadership, Project managers,Business analysts, IT Consultants, Business consultants, Business stakeholders, Tool suppliers

Contents

  • Introduction
  • What is Agile?
  • Agile Practices
  • What is Agile Service Management?
  • Process Design Basics
  • Agile Process Design
  • Scrum Basics
  • Scrum Roles/Agile SM Roles
  • Scrum Artifacts/Agile SM Artifacts
  • Scrum Events/Agile SM Events
  • Agile Process Improvement
  • Agile SM Technologies
  • Getting Started

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 1 official mock exam

Prerequisites

To be eligible for the exam leading to certification candidates must fill the following requirements:

  • Complete at least 16 contact hours (instruction and labs) as part of a formal, approved training course
  • It is recommended that students complete at a minimum 6 hours of personal study by reviewing the vocabulary list and pertinent areas of the course learner manual and by completing the sample exam

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

English

Material course language

English

Exam type

Paper

Certification

Certified Agile Service Manager official certificate*

*For a paper copy of the certificate, please contact us when you purchase the course.

Certificate type

Paper

Exam language

English


Certified Agile Service Manager (CASM) classroom course in English from 10 October 2016 in Edinburgh lasting 2 days provided by iLEARN Innovative Learning