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           iLEARN is an ATO (Accredited Training Organization) 
                           of 
APMG for ISO/IEC 20000 course.  

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                  For an online verification of accreditments, do a research with 
         ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The ISO/IEC 20000 Foundation course is the first step of the qualification path on ISO / IEC 20000 for the quality of IT services.

ISO/IEC 20000 Foundation online course details
  • 16 lessons
  • 8 hours of video
  • 16 hours to complete the course
Online course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Online exercises with the chance to submit a solution proposal
  • Answers to the online exercises and corrections of the solutions
  • Mid course quiz with immediate online correction
  • Two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here
Online exam format and characteristics
  • Online exam 24/7
  • The exam is done entirely online
  • The exam must be booked at the latest 72 hours before the day of the exam
  • To book your exam write to [email protected] or call 0039 0362.33 01 07
  • For further information on online exams, please click here

Location

Online

Accreditation

APMG

Discounted price

299,00€
279,00€ up to 01/01/2017

Access duration of the course

120 days

Demo

To access the free demo of this course and all the other available demos, click here.

Language

English

Objectives

The objective of the Foundation course is to transfer basic knowledge relating to the content and requirements of the ISO/IEC 20000 standard and aid comprehension of how the it works in an organisation that supplies IT services.

Foundation course is a prerequisite to enter the next qualification level, Practitioner.

At the end of the course and after passing the exam, the candidate will know:

  • The background to the ISO/IEC 20000 standard, the APMG qualification scheme and the APMG qualification scheme;
  • The focus and objectives of ISO/IEC 20000-1 (Specification), ISO/IEC 20000-2 (Code of Practice) e ISO/IEC 20000-3 (Guidance on Scope and Applicability of ISO/IEC 20000-1) and how these can be used;
  • The terminology and definitions used;
  • The fundamental requirements of a service management system and the reasons behind the necessity for continual improvement;
  • The processes, their objectives and the key requirements of a services supplier in a typical scenario;
  • The requirements of eligibility and definition of the field;
  • The objectives of internal and external audits, their function and associated terminology.

Who it is aimed at

  • IT staff who work with a service management system that requires a basic understanding of the system;
  • Resources involved in a company ISO/IEC 20000 certification project;
  • Professionals who have a specific interest in IT Service Management.

Contents

  • Introduction and background of the standard;
  • Field, use, terminology and definitions;
  • Introduction to the Service Management System;
  • ISO/IEC 20000 processes;
  • The code of Practitce;
  • Definition of the field and elegibility for certification;
  • Obtaining and maintaining the ISO certification.

Prerequisites

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

English

Material course language

English

Exam type

Online

Certification

ISO/IEC 20000 Foundation official certificate*

*For a paper copy of the certificate, please contact us before booking the exam.

Certificate type

Online

Exam language

English

Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.



Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic format (pdf) or paper format (shipping included).

For further information, please contact us.





ISO/IEC 20000 Foundation 120d with exam (english) online course in English provided by iLEARN Innovative Learning