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ISO / IEC 20000 is the international standard for IT Service Management (ITSM). It establishes requirements and provides the details of the system management services (Service Management System) required to deliver quality IT services agreed with the users, together with guidance on how to demonstrate compliance to the standard.
At the Practitioner level, the candidate reaches a level of knowledge of ISO / IEC 20000 and its application enough to support organizations that want to acquire or maintain ISO/IEC 20000 certification.
he objective of the Practitioner level is to bring the candidate which follows and passes the examination to be able to:
With these aims in mind, the courses focuses on the learning of concepts and above all, their practical application.
This qualification is aimed at professionals, managers and consultants who hold key roles in the production and/or operational management of a service management system based on ISO/IEC 20000.
The course participants must have basic knowledge of the principles and processes of IT Management. In this case, basic knowledge can be acquired through an ITIL Service Management Foundation or ISO/IEC 20000 Foundation course for example. A pass in one of these two exams is necessary to be able to take part in the ISO/IEC 20000 Practitioner course.
To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
ISO/IEC 20000 Practitioner official certificate*
*For a paper copy of the certificate, please contact us when you purchase the course.