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               iLEARN is an ATO (Accredited Training Organization)
              of 
APMG and PEOPLECERT for the ITIL® courses.  

Logo APMG ATO ITIL piccolo  Logo Peoplecert ATO ITIL piccolo

                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The ITIL Service Operation training course looks in-depth at the concepts, processes and methods set out in the Service Operation phase (supply and management of IT services) of the Service Lifecycle.

Location

Nantes

Accreditation

PEOPLECERT, APMG

Individual price

1.590,00€

Course start date

12-12-2016

Course end date

14-12-2016

Duration

3 days

Language

French

Objectives

The module Service Operation focuses on the coordination and implementation of activities that enable the continuous management and the operation of the products and services developed or implemented during service strategy, design and transition phases of IT Service Lifecycle and the technologies and resources used for their provision.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Service Operation phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service OperationManagement Phase).
The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Service Operation course provides an opportunity to see the concepts, principles and processes of Service Operation.

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 2 official mock exams

Please click here to see a detailed course programme 

Prerequisites

To take part in the ITIL Service Strategy course you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

After having purchased and paid for the course, they will be asked to send one of these certificates.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

French

Material course language

English

Exam type

Paper

Certification

ITIL Service Operation official certificate*

*For a paper copy of the certificate, please contact us when you purchase the course.

Certificate type

Paper

Exam language

English


ITIL® Service Operation classroom course in French from 12 December 2016 in Nantes lasting 3 days provided by iLEARN Innovative Learning