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The ITIL® Planning Protection and Optimization training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the design and optimization of IT Services (Service Design phase of the Service Lifecycle).
Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle
IT professionals who want to learn about and apply the processes of planning protection and optimization and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.
The ITIL Planning Protection and Optimization course will look, in accordance with the provisions of the official program, at the following topics:
To be able to take part in the ITIL Planning, Protection and Optimization course, you must have one of the following certificates:
The following are also advisable:
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
ITIL Planning Protection and Optimization official certificate*
*For a paper copy of the certificate, please contact us when you purchase the course.