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               iLEARN is an ATO (Accredited Training Organization)
              of 
APMG and PEOPLECERT for the ITIL® courses.  

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                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The ITIL® Service Offering and Agreements training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for coming up with a bid and client agreements (Service Strategy phases and, in particular, Service Design of the Service Lifecycle).

Location

Nantes

Accreditation

PEOPLECERT, APMG

Individual price

1.790,00€

Course start date

16-01-2017

Course end date

20-01-2017

Duration

5 days

Language

French

Objectives

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of offerings and agreements and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Service Offerings and Agreements course will look at the following topics, as indicated in the official programme:

  • Service Portfolio Management
  • Service Level Management
  • Service Catalogue Management
  • Demand Management
  • Supplier Management
  • Financial Management for IT Services
  • Business relationship management

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 2 official mock exams

To view the detailed course programme for ITIL Service Offerings and Agreements please download this pdf

Teacher language

French

Material course language

French

Exam type

Paper

Certification

ITIL Service Offerings and Agreements official certificate*

*For a paper copy of the certificate, please contact us when you purchase the course.

Certificate type

Paper

Exam language

French


ITIL® Service Offerings and Agreements classroom course in French from 16 January 2017 in Nantes lasting 5 days provided by iLEARN Innovative Learning