• 03

               iLEARN is an ATO (Accredited Training Organization)
APMG and PEOPLECERT for the ITIL® courses.  

Logo APMG ATO ITIL piccolo  Logo Peoplecert ATO ITIL piccolo

                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.


The ITIL® Planning Protection and Optimization training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the design and optimization of IT Services (Service Design phase of the Service Lifecycle).



Individual price


Course start date


Course end date



5 days




Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of planning protection and optimization and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.


The ITIL Planning Protection and Optimization course will look, in accordance with the provisions of the official program, at the following topics:

  • Availability Management
  • Capacity Management
  • IT Service Continuity Management (ITSCM)
  • Demand Management
  • Information Security Management

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 2 official mock exams

To view the detailed course programme for ITIL Planning, Protection and Optimization please download this pdf 


To be able to take part in the ITIL Planning, Protection and Optimization course, you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

The following are also advisable:

  • between 2-4 years experience in the field of IT Service Management
  • knowledge of Planning Protection and Optimization management in your own organisation.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language


Material course language


Exam type



ITIL Planning Protection and Optimization official certificate*

*For a paper copy of the certificate, please contact us when you purchase the course.

Certificate type


Exam language


ITIL® Planning Protection and Optimization classroom course in Spanish from 16 January 2017 in Buenos Aires lasting 5 days provided by iLEARN Innovative Learning