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The ITIL Continual Service Improvement training course looks in-depth at the principles and methods set out in the Continual Service Improvement phase (supply and management of IT services) of the Service Lifecycle without going into detail of specific processes.





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3 Days




The qualification Continual Service Improvement explains to privates and to organizations how review the products and services created by following the strategy, design, transition and operation phases of IT Service Lifecycle and it offers a guide on how this process should be organized and run. This module also includes guide on the tools and technologies that can be used to support activities of Continual Service Improvement and how to assess the risks and critical success factors.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Continual Service Improvement phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Continual Service Improvement Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.


The ITIL Continual Service Improvement course allows to gain a complete overview of the Continual Service Improvement management phase.

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 2 official mock exams

Please click here to see a detailed course programme  


To take part in the ITIL Continual Service Improvement course you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

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ITIL Continual Service Improvement official certificate

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ITIL® Continual Service Improvement distant course with exam in Italian from 30 March 2016 lasting 3 Days provided by iLEARN Innovative Learning