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              of 
APMG and PEOPLECERT for the ITIL® courses.  

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The ITIL® Release Control and Validation training course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the management and delivery of IT Service changes ( Service Operation phases and in particular; Service Transition of the Service Lifecycle).

Location

Geneve

Accreditation

PEOPLECERT, APMG

Individual price

1.790,00€

Course start date

29-02-2016

Course end date

04-03-2016

Duration

5 days

Language

French

Objectives

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of release control and validation and understand how this phase can be carried out to guarantee the quality of the IT Services offered. The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Release Control and Validation course will look, in accordance with the provisions of the official program, at the following topics:

  • Change Management
  • Service Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management
  • Request Fulfilment
  • Change Evaluation

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 2 official mock exams

To view the detailed course programme for ITIL Release, Control & Validation please download this pdf 

Prerequisites

To be able to take part in the ITIL Release Control and Validation course, you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

The following are also advisable:

  • between 2-4 years experience in the field of IT Service Management
  • knowledge of Release Control and Validation management in your own organisation.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

French

Material course language

French

Exam type

Paper

Certification

ITIL Release Control and Validation official certificate

Certificate type

Paper

Exam language

French


ITIL® Release Control and Validation classroom course in French from 29 February 2016 in Geneve lasting 5 days provided by iLEARN Innovative Learning