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               iLEARN is an ATO (Accredited Training Organization)
              of 
APMG and PEOPLECERT for the ITIL® courses.  

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                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The ITIL Foundation course introduces the glossary and content of the ITIL framework, in particular the approach to the Service Lifecycle and the processes involved in this. The course also prepares the participants for the ITIL Foundation certificate in IT Service Management exam.

Access duration
  • 7 access days to the platform
  • Exam to do within 30 days from the closing date of the online course
ITIL Foundation online course details
  • 39 lessons (10 hours of video recorded by an accredited teachers)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • Mid course quiz with immediate online correction
  • Exercises and solutions
  • 2 official mock exams

To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.

Online course format and characteristics
  • Access 24/7
  • For further information about online courses, please click here
Online exam format and characteristics

You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. The latter has a validity of 30 days in both cases. This will allow you to access the Examination Institute portal and schedule autonomously accurate date and time of the exam, according to the proposed timetable.

For more information about technical requirements and online exam procedure, please click here.

Location

Online

Accreditation

PEOPLECERT, APMG

Individual price

249,00€

Access duration of the course

7 days

Demo

To access the free demo of this course and all the other available demos, click here.

Language

Italian

Objectives

The objectives of ITIL Foundation course are to gain knowledge and understanding in following areas:

  • Service Management practice (understanding)
  • Service Lifecycle (understanding)
  • Key principles and model (understanding)
  • Selected roles (knowledge)
  • Selected functions (knowledge)
  • Technologies and architecture (knowledge)
  • ITIL Qualification scheme (knowledge)

Who it is aimed at

The course is aimed at IT professionals involved in the strategy, design, implementation and delivery of company IT services and, more generally, those who want a overall guide to universally recognised best practice in IT Management.

Contents

The course familiarises participants with the content of the ITIL Service Strategy, Service Design, Service Transitions, Service Operation and Continual Service Improvement books.

A particular attention is paid to the development of a culture oriented to the service in IT organizations.

To view the detailed course programme for ITIL Foundation please download this pdf  icona pdf

Prerequisites

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

Italian

Material course language

Italian

Exam type

Online

Certification

ITIL Foundation official certificate

Certificate type

Online

Exam language

Italian

Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.



Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic format (pdf) or paper format (shipping included).

For further information, please contact us.





ITIL® Foundation 7d with exam (italian) online course in Italian provided by iLEARN Innovative Learning