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               iLEARN is an ATO (Accredited Training Organization)
              of 
APMG and PEOPLECERT for the ITIL® courses.  

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                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The ITIL Foundation course introduces the glossary and content of the ITIL framework, in particular the approach to the Service Lifecycle and the processes involved in this. The course also prepares the participants for the ITIL Foundation certificate in IT Service Management exam.

ITIL Foundation online course details
  • 39 lessons
  • 10 hours of video
  • 21 hours to complete the course
Online course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Online exercises with the chance to submit a solution proposal
  • Answers to the online exercises and corrections of the solutions
  • Mid course quiz with immediate online correction
  • Two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here
Online exam format and characteristics

Location

Online

Accreditation

PEOPLECERT, APMG

Individual price

249,00€

Access duration of the course

7 days

Demo

To access the free demo of this course and all the other available demos, click here.

Language

English

Objectives

The objectives of ITIL Foundation course are to gain knowledge and understanding in following areas:

  • Service Management practice (understanding)
  • Service Lifecycle (understanding)
  • Key principles and model (understanding)
  • Selected roles (knowledge)
  • Selected functions (knowledge)
  • Technologies and architecture (knowledge)
  • ITIL Qualification scheme (knowledge)

Who it is aimed at

The course is aimed at IT professionals involved in the strategy, design, implementation and delivery of company IT services and, more generally, those who want a overall guide to universally recognised best practice in IT Management.

Contents

The course familiarises participants with the content of the ITIL Service Strategy, Service Design, Service Transitions, Service Operation and Continual Service Improvement books.

A particular attention is paid to the development of a culture oriented to the service in IT organizations.

To view the detailed course programme for ITIL Foundation please download this pdf  icona pdf

Prerequisites

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

English

Material course language

English

Exam type

Online

Certification

ITIL Foundation official certificate*

*For a paper copy of the certificate, please contact us before booking the exam.

Certificate type

Online

Exam language

English

Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.



Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic format (pdf) or paper format (shipping included).

For further information, please contact us.





ITIL® Foundation 7d with exam (english) online course in English provided by iLEARN Innovative Learning