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               iLEARN is an ATO (Accredited Training Organization)
              of 
APMG and PEOPLECERT for the ITIL® courses.  

Logo APMG ATO ITIL piccolo  Logo Peoplecert ATO ITIL piccolo

                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The ITIL Foundation training course looks at the glossary and content of the ITIL framework and, in particular, the Service Lifecycle approach and the processes therein. The course prepares the participants for the exam ITIL Foundation certificate in IT Service Management.

The Foundation level is a prerequisite to continue with the following levels of qualification.

Location

Seregno

Accreditation

PEOPLECERT, APMG

Individual price

1.090,00€

Course start date

03-10-2016

Course end date

05-10-2016

Duration

3 days

Language

Italian

Objectives

The objectives of ITIL Foundation course are to gain knowledge and understanding in following areas:

  • Service Management practice (understanding)
  • Service Lifecycle (understanding)
  • Key principles and model (understanding)
  • Selected roles (knowledge)
  • Selected functions (knowledge)
  • Technologies and architecture (knowledge)
  • ITIL Qualification scheme (knowledge)

Who it is aimed at

The course is aimed at IT professionals involved in the strategy, design, implementation and delivery of company IT services and, more generally, those who want a overall guide to universally recognised best practice in IT Management.

Contents

The course familiarises participants with the content of the ITIL Service Strategy, Service Design, Service Transitions, Service Operation and Continual Service Improvement books.

A particular attention is paid to the development of a culture oriented to the service in IT organizations.

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 2 official mock exams

To view the detailed course programme for ITIL Foundation please download this pdf  icona pdf

Prerequisites

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

Italian

Material course language

Italian

Exam type

Paper

Certification

ITIL Foundation official certificate*

*For a paper copy of the certificate, please contact us when you purchase the course.

Certificate type

Paper

Exam language

Italian


ITIL® Foundation classroom course in Italian from 03 October 2016 in Seregno lasting 3 days provided by iLEARN Innovative Learning