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The ITIL Service Offerings and Agreements course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the supply and management of services in production (Service Operation phase of the Service Lifecycle).

ITIL SOA online course details
  • 25 lessons
  • 15 hours of video
  • 40 hours to complete the course
Online course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Online exercises with the chance to submit a solution proposal
  • Answers to the online exercises and corrections of the solutions
  • Mid course quiz with immediate online correction
  • Two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here
Online exam format and characteristics





Individual price


Access duration of the course

14 days


To access the free demo of this course and all the other available demos, click here.




Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of offerings and agreements and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.


The ITIL Service Offerings and Agreements course will look at the following topics, as indicated in the official programme:

  • Service Portfolio Management
  • Service Level Management
  • Service Catalogue Management
  • Demand Management
  • Supplier Management
  • Financial Management for IT Services
  • Business relationship management

To view the detailed course programme for ITIL Service Offerings and Agreements please download this pdf


To be able to take part in the ITIL Service Offerings and Agreements course, you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

After having purchased and paid for the course, they will be asked to send one of these certificates.

The following are also advisable:

  • between 2-4 years experience in the field of IT Service Management
  • knowledge of ITIL Service Offerings and Agreements management in your own organisation.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language


Material course language


Exam type



ITIL Service Offerings and Agreements official certificate*

*For a paper copy of the certificate, please contact us before booking the exam.

Certificate type


Exam language


Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.

Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic format (pdf) or paper format (shipping included).

For further information, please contact us.

ITIL® Service Offerings and Agreements 14d with exam (english) online course in English provided by iLEARN Innovative Learning