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The ITIL® Service Design training course looks in-depth at the concepts, processes and methods set out in the Service Design phase (definition of the strategy for IT services) of the Service Lifecycle.

ITIL Service Design online course details
  • 19 lessons
  • 14 hours of video
  • 20 hours to complete the course
Online course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Course quiz with immediate online correction
  • two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here
Online exam format and characteristics
  • Online exam 24/7
  • The exam is done entirely online
  • The exam must be booked at the latest 72 hours before the day of the exam
  • To book your exam write to [email protected] or call 0039 0362.33 01 07
  • For further information on online exams please click here

Location

Online

Accreditation

PEOPLECERT

Individual price

449,00€

Access duration of the course

120 days

Demo

To access the free demo of this course and all the other available demos, click here.

Language

English

Objectives

The Design process is fundamental for the improvement and the development of services within the IT Lifecycle. This module provides the skills needed to develop, manage and integrate Service Design in the process of IT service management.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Service Design phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Design Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Service Design course allows you to examine the concepts, the objectives, the principles and the processes of Service Design.

Please click here to see a detailed course programme

Prerequisites

To take part in the ITIL Service Design course you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

Once you buy the course, you will be required to send the certificate.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

English

Material course language

English

Exam type

Online

Certification

Official ITIL Service Design certificate*

*For a paper copy of the certificate, please contact us before booking the exam.

Certificate type

Online

Exam language

English

Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.



Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic format (pdf) or paper format (shipping included).

For further information, please contact us.





ITIL® Service Design 120d with exam (english) online course in English provided by iLEARN Innovative Learning