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The ITIL Operational Support and Analysis training course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the supply and management of services in production (Service Operation phases of the Service Lifecycle).

Details of ITIL OSA online exam

A questionnaire with 8 (eight) multiple choice questions.
Each question has 4 possible answers with one worth 5 (five) and the others worth 3 (three), 1 (one) and 0 (zero) respectively. The pass mark for the exam is 28/40 or 70%.

The exam lasts for 90 minutes for candidates who take it in their mother tongue. Candidates who take the exam in their non-native language have 120 minutes for the exam and may use a dictionary.

Online exam format and characteristics


Exam only





Individual price



To access the free demo of this course and all the other available demos, click here.




To pass the ITIL Operational Support and Analysis exam, you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge
  • Partecipation certificate to the accredited course

After having purchased and paid for the course, they will be asked to send a copy of partecipation certificate to the accredited course and a copy of the ITIL Foundation certificate.

The following are also advisable:

  • between 2-4 years experience in the field of IT Service Management
  • knowledge of Operational Support and Analysis management in your own organisation.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Exam type



ITIL Operational Support and Analysis official certificate*

*For a paper copy of the certificate, please contact us before booking the exam.

Certificate type


Exam language


Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.

ITIL® Operational Support and Analysis exam (english) online exam provided by iLEARN Innovative Learning