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The ITIL® Service Offering and Agreements training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for coming up with a bid and client agreements (Service Strategy phases and, in particular, Service Design of the Service Lifecycle).
Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle
IT professionals who want to learn about and apply the processes of offerings and agreements and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.
The ITIL Service Offerings and Agreements course will look at the following topics, as indicated in the official programme:
ITIL Service Offerings and Agreements official certificate*
*For a paper copy of the certificate, please contact us when you purchase the course.