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               iLEARN is an ATO (Accredited Training Organization)
              of 
APMG and PEOPLECERT for the ITIL® courses.  

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                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The ITIL® Planning Protection and Optimization training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the design and optimization of IT Services (Service Design phase of the Service Lifecycle).

Location

Oslo

Accreditation

PEOPLECERT, APMG

Individual price

1.790,00€

Course start date

23-01-2017

Course end date

27-01-2017

Duration

5 days

Language

English

Objectives

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of planning protection and optimization and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Planning Protection and Optimization course will look, in accordance with the provisions of the official program, at the following topics:

  • Availability Management
  • Capacity Management
  • IT Service Continuity Management (ITSCM)
  • Demand Management
  • Information Security Management

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 2 official mock exams

To view the detailed course programme for ITIL Planning, Protection and Optimization please download this pdf 

Prerequisites

To be able to take part in the ITIL Planning, Protection and Optimization course, you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

The following are also advisable:

  • between 2-4 years experience in the field of IT Service Management
  • knowledge of Planning Protection and Optimization management in your own organisation.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

English

Material course language

English

Exam type

Paper

Certification

ITIL Planning Protection and Optimization official certificate*

*For a paper copy of the certificate, please contact us when you purchase the course.

Certificate type

Paper

Exam language

English


ITIL® Planning Protection and Optimization classroom course in English from 23 January 2017 in Oslo lasting 5 days provided by iLEARN Innovative Learning