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The ITIL® Continual Service Improvement training course looks in-depth at the principles and methods set out in the Continual Service Improvement phase (supply and management of IT services) of the Service Lifecycle without going into detail of specific processes.

ITIL Service Continual Service Improvement online course details
  • 19 lessons
  • 9 hours of video
  • 15 hours to complete the course
Online course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Course quiz with immediate online correction
  • two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here
Online exam format and characteristics
  • Online exam 24/7
  • The exam is done entirely online
  • The exam must be booked at the latest 72 hours before the day of the exam
  • To book your exam write to [email protected] or call 0039 0362.33 01 07
  • For further information on online exams please click here





Individual price


Access duration of the course

14 days


To access the free demo of this course and all the other available demos, click here.




The qualification Continual Service Improvement explains to privates and to organizations how review the products and services created by following the strategy, design, transition and operation phases of IT Service Lifecycle and it offers a guide on how this process should be organized and run. This module also includes guide on the tools and technologies that can be used to support activities of Continual Service Improvement and how to assess the risks and critical success factors.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Continual Service Improvement phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Continual Service Improvement Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.


The ITIL Continual Service Improvement course allows to gain a complete overview of the Continual Service Improvement management phase.

Please click here to see a detailed course programme  


To take part in the ITIL Continual Service Improvement course you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

Once you buy the course, you will be required to send the certificate.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language


Material course language


Exam type



Official ITIL Continual Service Improvement certificate*

*For a paper copy of the certificate, please contact us before booking the exam.

Certificate type


Exam language


Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.

Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic format (pdf) or paper format (shipping included).

For further information, please contact us.

ITIL® Continual Service Improvement 14d with exam (english) online course in English provided by iLEARN Innovative Learning