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               iLEARN is an ATO (Accredited Training Organization)
APMG and PEOPLECERT for the ITIL® courses.  

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                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.


The ITIL Service Design training course looks in-depth at the concepts, processes and methods set out in the Service Design phase (definition of the strategy for IT services) of the Service Lifecycle.



Individual price


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3 days




The Design process is fundamental for the improvement and the development of services within the IT Lifecycle. This module provides the skills needed to develop, manage and integrate Service Design in the process of IT service management.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Service Design phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Design Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.


The ITIL Service Design course allows you to examine the concepts, the objectives, the principles and the processes of Service Design.

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 2 official mock exams

Please click here to see a detailed course programme


To take part in the ITIL Service Design course you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

After having purchased and paid for the course, they will be asked to send one of these certificates.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language


Material course language


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ITIL Service Design official certificate*

*For a paper copy of the certificate, please contact us when you purchase the course.

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Exam language


ITIL® Service Design classroom course in Spanish from 30 January 2017 in Ciudad de Mexico lasting 3 days provided by iLEARN Innovative Learning