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The ITIL® Service Operation training course looks in-depth at the concepts, processes and methods set out in the Service Operation phase (supply and management of IT services) of the Service Lifecycle.
If you have already completed an accredited course and you want to purchase only the exam, you can do it by using the search filter below or by clicking directly:
The module Service Operation focuses on the coordination and implementation of activities that enable the continuous management and the operation of the products and services developed or implemented during service strategy, design and transition phases of IT Service Lifecycle and the technologies and resources used for their provision.
IT professionals who want to learn about the concepts and elements of the ITIL Service Operation phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service OperationManagement Phase).
The course may also be of interest to those intending to obtain the Expert or Master level qualification.
To take part in the ITIL Service Strategy course you must have one of the following certificates:
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Classroom/distant course duration: 3 days
Online course durations (possibility to choose among types):
21 contact hours (the required number of contact hours in order to attend the exam).
The course is available in the languages showed below. Please note that each course is available with a specific combination of languages. Please check the course details.
ITIL Service Operation official certificate