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The ITIL® Service Transition training course looks in-depth at the concepts, processes and methods set out in the Service Transition phase (design and production of IT services) of the Service Lifecycle.

ITIL Service Transition online course details
  • 18 lessons
  • 10 hours of video
  • 20 hours to complete the course
Online course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Course quiz with immediate online correction
  • two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here
Online exam format and characteristics
  • Online exam 24/7
  • The exam is done entirely online
  • The exam must be booked at the latest 72 hours before the day of the exam
  • To book your exam write to [email protected] or call 0039 0362.33 01 07
  • For further information on online exams please click here





Individual price


Access duration of the course

14 days


To access the free demo of this course and all the other available demos, click here.




The module Service Transition focuses on the elements of process, practice and management techniques necessary to build, test and deploy products and services. It also demonstrates how Service Transition can be applied to other fields of the IT Service life cycle and how it can support decision-making during the stages of Strategy and Operations.
This module will teach you how to plan and manage the initial activity for resources, new or modified, created during Service Strategy and Service Design phases of ITIL Service Lifecycle.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Service Transition phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Transition Management Phase).
The course may also be of interest to those intending to obtain the Expert or Master level qualification.


The ITIL Service Transition course allows you to examine the concepts, the objectives, the principles and the processes of Service Transition.

Please click here to see a detailed course programme 


To take part in the ITIL Service Transition course you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

Once you buy the course, you will be required to send the certificate.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language


Material course language


Exam type



Official ITIL Service Transition certificate*

*For a paper copy of the certificate, please contact us before booking the exam.

Certificate type


Exam language


Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.

Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic format (pdf) or paper format (shipping included).

For further information, please contact us.

ITIL® Service Transition 14d with exam (english) online course in English provided by iLEARN Innovative Learning