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               iLEARN is an ATO (Accredited Training Organization)
              of 
APMG and PEOPLECERT for the ITIL® courses.  

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                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The ITIL® MALC course is the final module in the Intermediate level and leads to obtaining the ITIL Expert certification in IT Service Management. The training course examines the content of the ITIL publications in-depth and focuses on business, management and control objectives; on processes, functions and activities; on the interfaces and interactions that take place between the Service Lifecycle processes.

Location

Distant

Accreditation

APMG, PEOPLECERT

Individual price

1.240,00€

Course start date

21-03-2016

Course end date

25-03-2016

Duration

5 Days

Language

Italian

Objectives

This qualification will benefit you in both your personal and professional development, by aiding career advancement and progress within the IT Service Management field.

Who it is aimed at

  • IT professionals who wish to obtain the ITIL Expert in IT Service Management certificate;
  • IT professionals who wish to obtain the ITIL Master in IT Service, a prerequisite of which is the ITIL Expert in IT Service Management certificate;
  • IT professionals who wish to have complete knowledge of ITIL and understand how it can be implemented to guarantee the quality of IT services provided.

Contents

  • Business commitments in the filed of IT Service Management;
  • Management of evolution and planning in the field of IT Service Management;
  • Management of strategic changes;
  • Risk management, management and control of the objectives;
  • Interfaces and interactions that take place between the Service Lifestyle processes.

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 2 official mock exams

Prerequisites

To be able to take part to the ITIL Managing Across the Lifecycle course, the student must have the following prerequisites:

  • ITIL Foundation (2007 or 2011) or ITIL v2 Foundation certification + plus v3 Foundation Bridge certification;
  • 15 credits from the Service Lifecycle or Service Capability training pathway exams.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

Italian

Material course language

English

Exam type

Online

Certification

Official certificate ITIL Managing Across the Lifecycle

Certificate type

Online

Exam language

English


ITIL® Managing Across the Lifecycle distant course with exam in Italian from 21 March 2016 lasting 5 Days provided by iLEARN Innovative Learning