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               iLEARN is an ATO (Accredited Training Organization)
PEOPLECERT for the ITIL® Practitioner course.  

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                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.


ITIL® Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization?s requirements.

ITIL Practitioner is complementary to and fits in with the current ITIL qualification scheme.

ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.

Details of ITIL Practitioner online exam
  • Multiple choice, Scenario-based exam
  • 40 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 105 minutes duration
  • Open book, i.e. the ITIL Practitioner Guidance publication is allowed for reference during the examination.
Online exam format and characteristics


Exam only





Individual price



To access the free demo of this course and all the other available demos, click here.




To take the ITIL Practitioner exam, individuals must hold an existing ITIL Foundation certificate.

Though formal training is not mandatory, attendance at an accredited ITIL Practitioner course is strongly recommended.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Exam type



ITIL Practitioner official certificate

Certificate type


Exam language


Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.

ITIL® Practitioner exam (english) online exam provided by iLEARN Innovative Learning