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ITSM roles

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In this showcase you will find a selection of the training courses and exams in the ITSM roles context. Courses are listed in increasing order of price and there may be several pages of search results that you can browse.
To look for a course or an exam specifically, you can use the "Search courses/exams prices" tool that you will find immediately after featured products.
If you do not see the course or exam you want, please contact us.

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This section includes a set of courses targeted to specific IT Service Management roles, in order to improve their knowledge and competences:

As all other courses offered by iLEARN, these courses are taught by qualified and certified teachers and they are developed from practical experience in the implementation of IT Service Management in organizations of all sizes and sectors.

The ITSM roles courses can be followed in different ways:

  • Classic
    • on pre-scheduled dates (traditional classroom training at iLEARN premises)
    • in-house (traditional classroom training scheduled based on client needs and at customer's or iLEARN premises)
  • Distant-learning (following a remote classroom by means of a webconference)

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ITSM roles courses provided by iLEARN