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           iLEARN is an ATO (Accredited Training Organization) 
APMG for Service Catalogue course.  

Service Catalogue sito

                   For an online verification of accreditments, do a research with
         ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

The Service Catalogue course has been developed in response to an increasing demand for specific training and it helps to understand the broader implications of the introduction of an IT service catalogue as suggested in the ITIL® Service Design Book.

Service Catalogue looks at ways to:

  • control demand,
  • publish and track service pricing and cost,
  • and automate service request management and fulfilment.
Details of Service Catalogue exam
  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) - 65%
  • 75 minutes duration
  • Closed book.
Online exam format and characteristics


Exam only





Individual price





To pass the Service Catalogue exam you must have completed an accredited course and it is recommended:

  • It is recommended to be certified to ITIL Foundation level (preferably version 3);
  • To be able to take the exam it is necessary to have attended a course that consists of at least 18 hours of training;
  • Further hours of personal study are also recommended in addition to the course ones;
  • A minimum of two years work experience in the IT field is recommended.

After having purchased and paid for the exam, they will be asked to send the certificates.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Exam type



Service Catalogue official certificate*

*For a paper copy of the certificate, please contact us before booking the exam.

Certificate type


Exam language


Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.

Service Catalogue exam (english) online exam provided by iLEARN Innovative Learning