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           iLEARN is an ATO (Accredited Training Organization) 
APMG for the Lean IT.  

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                   For an online verification of accreditments, do a research with
         ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.


For several decades Lean Six Sigma methodology represents the best practice in the world of business for achieving production excellence with the optimisation of costs for a number of years now. The LEAN method concentrates on the analysis and revision of the processes with an eye to eliminating waste and maximising efficiency, and to this end supplies a specific approach and specific tools.

With the consolidation of the service economy, increased competition and customer awareness, were born also for adaptation and application of the principles of Lean Manufacturing in the world of services, creating the LEAN Management Service and the concept of "Lean Organization" also for the services sector.

LEAN IT occurs when LEAN Service Management is applied to organisations that supply IT services. In this context, LEAN Management adapts and concentrates on the elimination of waste and the improvement of the efficiency of the IT services that are supplied.

The benefits that numerous organisations have found with the adoption of LEAN IT are as follows:

  • Increase in the value generated for the client;
  • Elimination of waste;
  • Increase in Customer Satisfaction
  • Reduction in IT costs without compromising the quality;
  • Increase in productivity;
  • Reduction in the time-to-market;
  • Improvement in the management of client/ user requests.





Individual price


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Course end date



2 days




The course allows to: 

  • Acquire basic knowledge on the fundamental concepts and principles of Lean;
  • Be familiar with the use of various LEAN IT analysis tools;
  • Have an idea about what LEAN IT can mean for an organisation;
  • Understand how the Lean philosophy can be applied in the IT field;
  • Be able to apply the LEAN IT principles and practices under the guidance of a Lean Expert.

Who it is aimed at

  • Professionals and IT managers who are focused on the management and improvement of IT services;
  • LEAN IT is applicable to all IT organisations, in any sector and of any size.


  • Introduction of Lean;
  • The Customer;
  • The Process;
  • Value Stream Mapping;
  • Performance Management;
  • Organization;
  • Problem Solving with Kaizen;
  • Behaviour and Attitude.

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 1 official mock exam


  • Further hours of personal study in addition to those done as part of the course are recommended;
  • It is recommended that you read the following publications:

    Title: Lean Thinking, Banish Waste and Create Wealth in Your Corporation (Paperback edition published in 2003)
    Author: James P. Womack and Daniel T. Jones
    ISBN-13: 9780743231640
    Publisher: Simon & Schuster UK LtdLean IT Foundation Article - Lean IT Foundation Publication v2.0 (812KB, zip)
    Title: Lean IT: Enabling and Sustaining Your Lean Transformation (Hardback edition published in 2011)
    Author: Steven C Bell and Michael A Orzen
    ISBN-13: 9781439817568
    Publisher: Productivity Press

    Title: Lean IT: Enabling and Sustaining Your Lean Transformation (Hardback edition published in 2011)
    Author: Steven C Bell and Michael A Orzen
    ISBN-13: 9781439817568
    Publisher: Productivity Press

  • At least two years working experience in an IT field and /or in the optimisation of processes is recommended.

To be able to take the exam it is necessary to have read and accepted the terms and conditions of the exmination institute. The acceptance of these terms and conditions must be confirmed at the time of taking the exam.

Teacher language


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Exam type



strong>Lean IT official certificate

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Exam language


Lean IT classroom course in Italian from 04 July 2016 in Milano lasting 2 days provided by iLEARN Innovative Learning