Select your language

Country

ITIL® 4 Specialist: Plan, Implement and Control Courses

ITIL 4 Specialist: Plan, Implement and Control certification training courses and exams based on ITIL framework and ITIL 4 practices


Summary of Topics

Availability and prices of ITIL® 4 Specialist: Plan, Implement and Control courses

ITIL® 4 Specialist: Plan, Implement and Control self-study courses with exam

In this showcase you will find a selection of self-study material and exams concerning ITIL® 4 Specialist: Plan, Implement and Control within ITIL 4 Edition qualification scheme.
It is also possible to take the course and exam for each individual ITIL practice: Change Enablement, Deployment Management, Release Management, IT Asset Management and Service Configiration Management. 
If you do not see a specific ITIL 4 Plan, Implement and Control course or ITIL 4 Plan, Implement and Control exam, please contact us.

ITIL® 4 Specialist: Plan, Implement and Control retake exams

Didn't you pass your ITIL 4 Specialist: Plan, Implement and Control exam? You can purchase the Retake exam for a lower price.
In this showcase you will be able to purchase the ITIL 4 Plan, Implement and Control online retake exams.

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 
ITIL AXELOS PeopleCert ATO

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

 

What is ITIL 4 Specialist: Plan, Implement and Control qualification?

ITIL 4 Specialist: Plan, Implement and Control is a batch of modules that helps individuals in showcasing their comprehension and implementation of the principles encompassed in the five ITIL Management Practices, maximizing value at both strategic and operational levels. These practices include ITIL 4 Change Enablement Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, ITIL 4 Deployment Management Practice, and ITIL 4 IT Asset Management Practice.

 

What is ITIL 4 Specialist: Plan, Implement and Control useful for?

ITIL 4 Specialist: Plan, Implement and Control (PIC) is an ITIL 4 certification that provides valuable guidance for IT service managers, delivery teams, project managers, process owners, consultants, and IT professionals. It helps them plan, implement, and control IT services effectively, ensuring alignment with business goals and improved service delivery. Achieving this certification enhances career prospects within the ITSM field.

 

Which are the Practices included in ITIL 4 Specialist: Plan, Implement and Control batch?

ITIL 4 Specialist: Plan, Implement and Control is one of the three batches of ITIL 4 Practice Manager (ITIL PM) stream. It is composed of five modules, each one based on an individual ITIL practice.

ITIL 4 Practitioner: Change Enablement

This practice module offers best practice guidance on maximizing the success of service and product changes. It involves accurate risk assessment, authorization for proceeding with changes, and effective management of the change schedule.

Order your ITIL Change Enablement Management certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: Release Management

This module offers best practice guidance on how to ensure new and modified services and features are made available for use in accordance with the organization's policies and agreements with service consumers.

Order your ITIL Release Management certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: Service Configuration Management

This module guarantees the availability of accurate and reliable information about the configuration of services and the supporting configuration items, precisely when and where it is needed.

Order your ITIL Service Configuration Management certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: Deployment Management

This practice module centers around the process of transitioning new or modified hardware, software, documentation, processes, or any other component to live environments.

Order your ITIL Deployment Management certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: IT Asset Management

This practice module emphasizes planning and managing the entire lifecycle of IT assets to maximize value, control costs, manage risks, support decision-making on purchases, re-use, retirement, and disposal of IT assets, as well as meet regulatory and contractual requirements for the organization.

Order your ITIL IT Asset Management certification exam now and study from the official PeopleCert material.

 

How to achieve the ITIL 4 Specialist: Plan, Implement and Control certification?

 

 

In order to achieve this qualification, candidates should take and pass all the five ITIL 4 Practitioner exams included in the batch.
Alternatively, candidates can opt for taking the ITIL 4 Specialist: Plan, Implement and Control combined exam, which allows to cover five ITIL Practices passing just one exam instead of 5. In this case, candidates will have to take just one certification exam of 90 minutes instead of five single exams of 30 minutes each.

Once obtained ITIL 4 Plan, Implement and Control certification, candidates should obtain ITIL 4 Specialist: Create, Deliver and Support in order to achieve the ITIL 4 Practice Manager (ITIL 4 PM) designation.

In order to access all of these exams, candidates must own the ITIL 4 Foundation certificate.

 

How to prepare for ITIL 4 Specialist: Plan, Implement and Control exams?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides a Self-study ITIL 4 Plan, Implement and Control course for each of the module available in ITIL 4 Plan, Implement and Control batch. These packages include:

  • Official manual in digital format
  • PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
  • 2 official PeopleCert sample papers
  • Online asynchronous coaching with an accredited trainer for 120 days*
  • A Two, four, or eight hours coaching session with an accredited trainer (optional service).

* Asynchronous coaching with an accredited trainer is provided to support learners’ understanding of the Peoplecert Official Training Materials.  Level of contact will vary in accordance with the candidate’s learning requirements. However, there is minimally one communication between the trainer and the learner to ensure that the learner understands how to navigate the course materials and agree to any plans for coaching interactions. The language of the coaching is English.

Candidates may also decide to add 2 or 4 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.

iLEARN makes available also the ITIL 4 Specialist: Plan, Implement and Control Combined self-study package, covering the 5 ITIL 4 Practitioner courses included in the batch.

Otherwise, candidates can attend an ITIL 4 Practitioner or a ITIL 4 Specialist: Plan, Implement and Control Combined training in a virtual classroom or in classroom on scheduled dates or in-house.
The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

 

Details about ITIL 4 Specialist: Plan, Implement and Control courses

Objectives

  • Clearly define the key concepts, principles, value, and challenges related to ITIL 4's five management practices.
  • Ensure that stakeholders comprehend the strategic and operational necessities for co-creating value and attaining business objectives.
  • Integrate the practices seamlessly into the organization's value streams.
  • Understand the interfaces and synergies among these five practices.
  • Utilize metrics and practice success factors to enhance performance.
  • Measure, assess, and enhance the capabilities of the various practices covered using the ITIL Maturity Model.

Who it is aimed at

The ITIL 4 Specialist: Plan, Implement and Control module is aimed at individuals who are involved in IT Service Management (ITSM) and wish to gain expertise in planning, implementing, and controlling IT services and related activities.

Contents

ITIL 4 Specialist: Plan, Implement and Control training courses will provide an in-depth understanding of the subsequent five ITIL® 4 Practices:

  • Change Enablement
  • Release Management
  • Service Configuration Management
  • Deployment Management
  • IT Asset Management

Prerequisites

In order to access any of the ITIL 4 Specialist: Plan, Implement and Control modules, candidates must hold an ITIL 4 Foundation certificate.

Duration

  • Self-study course duration: 12 months available to download the self-study material
  • Classroom/distant course duration:
    • Individual ITIL 4 Practitioner duration: 1 day
    • Combined course duration: 3 days

Our e-learning platform is optimized for access via web browsers, including mobile!

Accreditation

PeopleCert

Courses languages

English

Teacher language

English

Material course language

English

Certification

ITIL® 4 Specialist: Plan, Implement and Control official certificate

This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.

Exam language

English

Exam format

ITIL® 4 Specialist: Plan, Implement and Control Combined exam:

  • Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 60 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 39/60 marks - 65%

ITIL® 4 Practitioner exams (details are the same for any individual module):

  • Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 20 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 13/20 marks - 65%

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

 

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.