45820 Certified Agile Service Manager (CASM)

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

• What it means to "be agile"
• The Agile Manifesto, it's core values and principles
• Agile concepts and practices including ITSM, Kanban, Lean and DevOps
• Scrum roles, artifacts and events as it applies to both products and processes
• The two aspects of Agile Service Management
• Agile Process Improvement - ensuring processes are lean and deliver "just enough" control
• Agile Process Design - applying Agile practices to process design projects

• Individuals who require a foundational understanding of Agile, Scrum and Agile Service Management values, principles, practices and automation
• Individuals involved in software development, IT operations, IT service management or IT project management
• IT professionals working in an Agile, Lean or ITSM environment
• Individuals who will lead Agile Service Management initiatives and serve as change champions
• Software developers, Systems engineers, IT Operations staff, Infrastructure architects, Agile, Lean or ITSM certified individuals, IT Leadership, Project managers,Business analysts, IT Consultants, Business consultants, Business stakeholders, Tool suppliers

• Introduction
• What is Agile?
• Agile Practices
• What is Agile Service Management?
• Process Design Basics
• Agile Process Design
• Scrum Basics
• Scrum Roles/Agile SM Roles
• Scrum Artifacts/Agile SM Artifacts
• Scrum Events/Agile SM Events
• Agile Process Improvement
• Agile SM Technologies
• Getting Started

Provided material:

• Student manual: slides presented by accredited teacher with explanations
• Exercises
• 1 official mock exam

To be eligible for the exam leading to certification candidates must fill the following requirements:

• Complete at least 16 contact hours (instruction and labs) as part of a formal, approved training course
• It is recommended that students complete at a minimum 6 hours of personal study by reviewing the vocabulary list and pertinent areas of the course learner manual and by completing the sample exam

Certified Agile Service Manager official certificate