ISO/IEC 20000

ISO/IEC 20000 is an international standard that allows organisations to show that they actually apply IT Service Management best practices. The standard ensures that the organisations that get certified are constantly striving for ways to improve in the areas of IT Services Management. The ISO/IEC 20000 standard was first published in 2005, based on the ITIL® best practices. It quickly became widely diffused and has now become a mark of differentiation and a competitive advantage for suppliers of IT services.

The APM Group holds and manages an ISO/IEC 20000 certification scheme for organisations that want to get certified against the standard and a professional qualification scheme, both previously managed by itSMF.

The professional qualification scheme is divided into three levels (Foundation, Practitioner, Auditor), with a course and exam available for each one:

• ISO/IEC 20000 Foundation
• ISO/IEC 20000 Practitioner
• ISO/IEC 20000 Auditor

iLEARN offer

The ISO/IEC 20000 training courses are run by accredited ISO/IEC 20000 teachers and they are designed based on solid experiences in the implementation of IT Service Management Systems based on the standard in organisations of all sizes and sectors.

iLEARN offers Foundation and Practitioner levels in the following ways:

• Classic
  • on pre-scheduled dates (traditional classroom training on iLEARN premises)
  • in-house (traditional classroom training scheduled based on client needs and at customer's or iLEARN premises)
• Distant-learning (following a remote classroom by means of a webconference)
• E-learning (training provided through our online learning management system from anywhere and anytime)

E-learning format is not available for the Practitioner level.

Useful link

• ISO/IEC 20000 certification scheme
• APMG-International site - ISO/IEC 20000 certification