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ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and provides the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.
At ISO/IEC 20000 Practitioner level the candidate should understand and be able to apply the content of the ISO/IEC 20000 standard within currently certified organizations or those considering certification.