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The Service Catalogue course has been developed in response to an increasing demand for specific training and it helps to understand the broader implications of the introduction of an IT service catalogue as suggested in the ITIL® Service Design Book.
Service Catalogue looks at ways to:
The service catalogue provides a clear view of what services IT provides and how IT adds value for the money allocated.
The course aims to provide the knowledge and expertise needed to manage the catalog of services.
It enables good governance in that the key terms, conditions, and controls defined in the Service Catalogue are integrated into the service delivery processes of the organisation. It enables an organization to better plan, deliver and support services while accurately costing and pricing services.
The Service Catalogue looks at common activities such as ordering of PC/desktop, telecommunication, collaboration, and support services, which can produce measurable results and assures consistent service pricing and quality. Service Catalogue also looks at ways to help reduce cycle time; implementing workflow can reduce the time it takes to fulfil services, saving numerous hours per request. Organizations can thus reallocate precious staff time to more strategic initiatives.
A "Service Catalogue" is a list of services that an organization provides, often to its employees or customers. Each service within the catalogue typically includes:
IT professionals responsible for managing the Service Catalogue to generate benefits for their companies.
40& of the hours of the course are devoted to practical exercises.
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Classroom/distant course duration: 3 days
The course is available in the languages reported below. Please note that each course is available with a specific combination of languages. Please, check in the course details.
Service Catalogue official certificate