ITIL® Operational Support and Analysis Courses

ITIL Operational Support and Analysis certification training courses and exams available in several languages and provided by iLEARN


Availability and prices of ITIL® Operational Support and Analysis courses

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In this showcase you will find a selection of training courses and exams in the ITIL® Operational Support & Analysis context. 
To look for a course or an exam specifically, you can use the "Search courses/exams prices" tool that you will find below.
If you do not see the course or exam you want, please contact us.

iLEARN is an ATO (Accredited Training Organization) of PeopleCert for ITIL® courses and exams
 
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

 

ITIL® OPERATIONAL SUPPORT AND ANALYSIS

The ITIL® Operational Support and Analysis training course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the supply and management of services in production (Service Operation phases of the Service Lifecycle).

 

ITIL OPERATIONAL SUPPORT AND ANALYSIS CERTIFICATION

The ITIL Operational Support and Analysis certification is automatically achieved after passing the ITIL Operational Support and Analysis exam. The ITIL Operational Support and Analysis course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.

 

ITIL OPERATIONAL SUPPORT AND ANALYSIS (ITIL OSA) COURSE

The course prepares the participants for the exam ITIL Operational Support and Analysis.

 

PDU - ITIL OPERATIONAL SUPPORT AND ANALYSIS

Our ITIL Operational Support and Analysis (ITIL OSA) training course can provide 24 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 4
Leadership: 2
Strategic: 18

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

 

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

 

ITIL® v3 exams IN ENGLISH are not available anymore from 1st January 2022.
Furthermore, ITIL® v3 Intermediate/Practitioner/MALC exams in the other languages will be withdrawn on 1st January 2023.

If you are interested in taking an ITIL certification in English, please visit the page of the new ITIL® 4 certification scheme.

 

Here below you can read the course sheet with information about ITIL Operational Support and Analysis.

Frequently Asked Questions

With the purchase of e-learning packages with 7, 14, 30 and 120 days of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

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No, prices shown on this website are to be considered VAT-exclusive and VAT is applicable according to law. If the buyer is extra-EU or if a EU company is duly registered on VIES system (VAT Information Exchange System), VAT is not charged. You can verify if VAT is applicable or not in your case by making a check-out test (VAT calculation is performed, but you can stop the purchase process in any moment).  

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30, 120 or 180 are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

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The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

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During the purchase process it is possible to register data and details of each participant. 

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Exam voucher code is usually automatically issued at the end of the access to the e-learning course. Anyway it can also be issued in advance upon request of the candidate. In case of purchase for exam only, exam voucher code is issued at confirmation of purchase, always after the receipt of payment.

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It is possible to pay by credit card (VISA, Mastercard circuits), Paypal or bank transfer.

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