ITIL® Master Qualification Courses

ITIL Master Qualification courses in english provided by iLEARN

ITIL® v3 certification scheme is not available anymore from 1st January 2023.
If you are interested in taking an ITIL certification, please visit the page of the new ITIL® 4 certification scheme.


The ITIL® Master qualification certifies the capacity of the candidate to apply the principles, methods and techniques of the ITIL framework in the work place.
To obtain the ITIL Master certificate, the candidate must be able to explain and justify the individual selection and application of a range of ITIL framework aspects, principles, methods and techniques as well as be able to support the ITIL management techniques to obtain the desired commercial results from one or more practical assignments.


Considering that each ITIL Master candidate has a unique range of experience to apply, there isn't a fixed syllabus with Learning Objectives for this qualification. At the same time, there aren't any other prescribed training courses since the theory dealt with varies according to the type of situation each candidate will decide to use.


To be admitted to the ITIL Master certification, the candidates must meet the following criteria:

  • Have reached the ITIL Expert level
  • Have worked in the field of IT Service Management for at least five years, in managerial, leadership or high level consultancy roles

The candidates must ensure that they have a wide range of practical hands-on ITIL experience that will allow them to demonstrate their active involvement in the practices to meet the requirements of the Qualification.


The path that leads to achieving the ITIL Master qualification is a challenging one that takes a few months to complete and requires candidates to prepare numerous technical documents of significant complexity. The commitment required, also in economic terms, is not indifferent and as such iLEARN has resources that have already completed this journey and can support you so that you too can be successful on yours.

In fact, an ITIL Master support package is available to:

  • Preliminarily evaluate your eligibility pre-requisites;
  • Discuss the pre-requisites with the Examination Institute to check for any possible problems;
  • Provide guidance and examples for the writing the assignments;
  • Check the content of the assignments and suggest improvements;
  • If necessary provide services for the translation of the assignments;
  • Provide useful advice for the preparation of the final interview.
Useful links
Frequently Asked Questions

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With the purchase of e-learning packages with 14, 30, 120 and 180 days of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

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30, 120 or 180 are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

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The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

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During the purchase process it is possible to register data and details of each participant. 

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Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date.
In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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It is possible to pay by credit card (VISA, Mastercard circuits), PayPal or bank transfer.

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