Welcome to the iLEARN Student Support Guide for the Kortext online reader.
Below you will find some answers to frequently asked questions.
It’s important to note that when you sign into Kortext for the first time, there will be a walkthrough of how to get the most out of the platform. Please do pay attention to the notes you’ll see, as a first time user.
You can also find explanatory videos here: Mobile Apps Reader | Online Reader
What devices and Internet browsers can I use?
To get the most out of your learning experience use Kortext online. Kortext is optimized for Edge, Chrome, Firefox and Safari (Internet Explorer is no longer supported). Kortext apps are available from Google Play Store, IOS App Store, Windows App Store or get the Mac app. You can log in to the Kortext app on up to 5 devices.
How do I redeem an access code?
An access code is a single-use code to access your etextbook(s).
2. Click the options icon (vertical ellipsis) and select 'Redeem access code'.
3. Input the single-use code in the text field.
What’s the difference between an ePub and PDF?
PDFs: Display in a similar way to the print version of a book, but with the added ability to zoom in or out, and adjust the page width and text size.
ePubs and enhanced ePubs: Based on HTML and offers added accessibility and interactivity options. ePubs and enhanced ePubs allow to change the font style, size, background color and much more.
Why doesn’t page numbering match up?
This is down to the construction of the file. If you navigate to a page in an ePub, it will take you to the top of the "location" and you can scroll down to the page itself.
Why is the Mac app unavailable offline?
Due to system limitations regarding publisher content, the Mac app does not currently offer the read offline functionality that all of our other apps do.
How do I use the search function?
The search function is used to find certain terms within the book you’re reading. Type your search term in the box and you will see all results of where that term is used in the book. Click on the results displayed the left hand column to navigate to content. You can also type the page number in the bottom right hand corner of the book, hit Enter and you will be directed to that page.
Why was I locked out?
The Kortext eReader uses DRM (digital rights management) to keep ebooks secure. Different parameters are set which will limit the amount you can copy, paste and print at any one time. We also are able to limit the number of pages requested in rapid succession within a period of time, this is designed to avoid any misuse of the content. If you are locked out it is likely you have triggered one of these limits and have been locked out to protect the content.
Using Kortext in an exam environment
Some exam environments restrict the use of a desktop so you may be unable to use the desktop online reader. In this case we recommend downloading Kortext onto a mobile or tablet device.
The systems has crashed and / or I’ve lost notes I’ve made
If the system crashes, please email [email protected] with details of what happened, the device you were using, what you were doing at the time as well as any other helpful information and screenshots. The same applies if the system crashes and you lose notes.