47014 ITIL® Service Design

The Design process is fundamental for the improvement and the development of services within the IT Lifecycle. This module provides the skills needed to develop, manage and integrate Service Design in the process of IT service management.

IT professionals who want to learn about the concepts and elements of the ITIL Service Design phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Design Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.

The ITIL Service Design course allows you to examine the concepts, the objectives, the principles and the processes of Service Design.

Provided material:

• Student manual: slides presented by accredited teacher with explanations
• Exercises
• 2 official mock exams

Please click here to see a detailed course programme

To take part in the ITIL Service Design course you must have one of the following certificates:

• ITIL Foundation (2007 o 2011)
• ITIL v2 Foundation + v3 Foundation Bridge

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

ITIL Service Design official certificate