In this showcase you will find a selection of training courses and exams in the APMG ISO/IEC 20000 Practitioner context.
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ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and provides the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.
At ISO/IEC 20000 Practitioner level the candidate should understand and be able to apply the content of the ISO/IEC 20000 standard within currently certified organizations or those considering certification.
Following the ISO/IEC 20000 Practitioner course candidates will:
With these aims in mind, the courses focuses on the learning of concepts and above all, their practical application.
This qualification is aimed at professionals, managers and consultants who hold key roles in the production and/or operational management of a service management system based on ISO/IEC 20000.
Participants must have a basic knowledge of the principles and processes of IT Service Management.
The knowledge base in this area are such as those acquired in a course ITIL® Foundation or ISO/IEC 20000 Foundation.
After purchasing the course, they will be asked to send one of the above certificates.
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Classroom/distant course duration: 2 days
Classroom/distant Full (Found+Pract) course duration: 5 days
The course is available in the languages showed below. Please note that each course is available with a specific combination of languages. Please check the course details.
ISO/IEC 20000 Practitioner official certificate