Add to cart

Certified Agile Service Manager (CASM) 180d with exam online course in English provided by iLEARN Innovative Learning

Certified Agile Service Manager (CASM®) is an agile operations-based qualification. It incorporates the core values ​​and principles of the Agile Manifesto, as well as other agile concepts and practices such as DevOps, Scrum, Kanban, and Lean. It also covers two Agile Service Management practices: Agile Process Improvement and Agile Process Design.

  • Certified Agile Service Manager (CASM) is offered by Good e-Learning, a DevOps Institute Accredited Training Organisation.
  • Course duration: 16+ hours
  • Tutor support
  • Quizzes & practice exams
  • Mobile compatible
  • Free resit voucher included
  • 40 multiple choice questions exam
  • Passing score: 65% - 26/40
  • 60 minutes duration
  • Open book exam



Individual price

Select Country

Access duration of the course

180 days




Candidates attending these course and exam will learn:

  • What does Agile mean.
  • Core Values ​​and Principles of the Agile Manifesto
  • How to translate agile thinking and values ​​into service management practices
  • Agile concepts and related practices, including DevOps, ITIL, SRE, Lean and Scrum
  • How Scrum roles, artifacts and events apply to the process
  • Two aspects of agile service management: agile process improvement and agile process engineering

Who it is aimed at

  • Practice owners and process designers
  • Developers who are interested in helping make processes more Agile
  • Managers who are looking to bridge multiple practices and create DevOps-style environments
  • Employees and managers responsible for engineering or improving processes
  • Consultants guiding their clients through process improvement and DevOps initiatives
  • Anyone responsible for managing process-related requirements, ensuring the efficiency and effectiveness of processes, or maximizing the value of processes


  • Introducing Agile Service Management
  • Agile Service Management
  • Leveraging Related Guidance
  • Agile Service Management Roles
  • Agile Process Engineering
  • Agile Service Management Artifacts
  • Agile Service Management Events
  • Agile Process Improvement


There are no prerequisites for studying CASM or sitting the CASM certification exam. However, a basic knowledge of ITSM and Agile can be helpful.

Teacher language


Material course language


Exam type



Certified Agile Service Manager (CASM) official certificate

Certificate type


Exam language

Voucher code validity for Good e-Learning courses*

The voucher allows you to take the exam with the appointed Examination Institute. You will automatically receive the exam voucher code at the opening date of your account on the platform. 
The voucher is valid for 1 year from the date of issue.

1 year from issue date - 0.00EUR

Privacy and personal data management by Good e-Learning*

In order to benefit from the services offered by Good e-Learning, we ask you to read the privacy policy at this link and to give the relative consent. The consent is mandatory for the service purchase and provision.

I agree - 0.00EUR


By purchasing any online package, iLEARN gives you the possibility to access an online course for free for 30 days from ones listed below.
iLEARN also offers the possibility to add the relevant exam at a reduced price.
Furthermore, by selecting a ScrumLearn® or KanbanLearn® training course, you can choose to obtain also 1-year free access to EasyBoards®, one of the best enteprise Kanban or Scrum team software tools integrated in our training offer for free.

For the complete list of our free courses, please visit this link.

logo footer

iCONS - Innovative Consulting S.r.l.
Galleria J.F. Kennedy 10/A
20831 Seregno (MB) - Italy

0039 0362 330107

ISO 9001

Logo CSQ

2020 © iCONS - Innovative Consulting S.r.l.

iLEARN is a business unit of iCONS - Innovative Consulting Srl - VAT number 03334560962
iCONS - Innovative Consulting srl is certified ISO 9001 for training and consulting services.

Lean IT is a trademark of Lean IT Association LLC. BRMP® is a registered trademark of Business Relationship Management Institute, Inc. The Six Sigma logo is a Trade Mark of 6sigmastudy™ (a brand of VMEdu,Inc.). The SCRUMStudy logo is a Trade Mark of SCRUMStudy™ (a brand of VMEdu,Inc.). The PMI logo is a mark of the Project Management Institute, Inc. The PMI Authorized Training Partner seal is a mark of the Project Management Institute, Inc. CAPM®, PMP®, PMI-ACP®, PMI-RMP® and PMI-PgMP® are registered trademarks of PMI. AgileSHIFT®, AXELOS® ProPath, ITIL®, PRINCE2®, PRINCE2 Agile®, P3O®, MSP®, MoP®, M_o_R® and MoV® are Registered Trade Marks of AXELOS Limited. The Swirl Logo™ are Trade Marks of AXELOS Limited. CCBA® and CBAP are registered certification marks owned by International Institute of Business Analysis™ (IIBA®). These certification marks are used with the express permission of International Institute of Business Analysis. TOGAF®, ArchiMate® and IT4IT™ are registered trademarks of The Open Group in the United States and other countries. COBIT® 5, COBIT® 2019, CISA® and CISM® are Registered Trade Marks of the Information Systems Audit and Control Association and the IT Governance Institute. AgileBA® and AgilePM® is a registered trademark of Agile Business Consortium Limited. APMG International ISO/IEC 20000, APMG International ISO/IEC 27001, APMG International Service Catalogue, APMG International Change Analyst, APMG International CMDB, APMG International Problem Analyst, APMG International Change Management, APMG International Finance for Non-Financial Managers, APMG International Lean Six Sigma, APMG International PPS and APMG International Managing Benefits are Trade Marks of APM Group Limited. Better Business Cases™ is a trade mark of Her Majesty Treasury. Enteprise Big Data® is a registered trade mark of Big Data Framework B.V. Praxis Framework™ is a trademark of Praxis Framework Limited. ScrumLearn®, AgileLearn®, KanbanLearn®, ISOLearn® and Organizational Resilience® are registered trademarks of iCONS - Innovative Consulting S.r.l. VeriSM™ is a Trade Mark of IFDC. FitSM® is a registered trademark of ITEMO e.V. EXIN® is a registered trademark of EXIN.