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iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for ISO/IEC 20000 courses

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For an online verification of accreditments, do a research with ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and provides the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.

ISO/IEC 20000 Foundation is the entry level of the certification. Candidates will learn how the standard operates in a typical IT service provider organization.

ACCESS DURATION
  • 120 access days to the platform
ISO/IEC 20000 FOUNDATION ONLINE COURSE DETAILS
  • 7 lessons (about 5 hours of video recorded by an accredited teachers)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • 1 official mock exam
  • Exercises and solutions
  • Access 24/7

To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.

For further information about online courses, please click here.

Location

Online

Accreditation

APMG

Individual price

199,00€

Access duration of the course

120 days

Language

English

Objectives

The purpose of the Foundation level is to confirm that the candidate has good/basic knowledge of the contents and requirements of the ISO/IEC 20000 standard and understands how the standard operates in a typical IT service provider organization. At the end of the course the candidate will have achieved the knowledge of:

  • The background to the ISO/IEC 20000 standard, the APMG qualification scheme and the APMG qualification scheme;
  • The focus and objectives of ISO/IEC 20000-1 (Specification), ISO/IEC 20000-2 (Code of Practice) e ISO/IEC 20000-3 (Guidance on Scope and Applicability of ISO/IEC 20000-1) and how these can be used;
  • The terminology and definitions used;
  • The fundamental requirements of a service management system and the reasons behind the necessity for continual improvement;
  • The processes, their objectives and the key requirements of a services supplier in a typical scenario;
  • The requirements of eligibility and definition of the field;
  • The objectives of internal and external audits, their function and associated terminology.

Who it is aimed at

  • IT staff who work with a service management system that requires a basic understanding of the system;
  • Resources involved in a company ISO/IEC 20000 certification project;
  • Professionals who have a specific interest in IT Service Management.

Contents

  • Background and related schemes
  • Scope, usage, terms and definitions
  • Overall Service Management System (SMS)
  • ISO/IEC 20000 Service Management processes
  • Certification, applicability and scope
  • Achieving and maintaining ISO/IEC 20000-1 certification

Prerequisites

There are no prerequisites for ISO/IEC 20000 Foundation certification.

Teacher language

English

Material course language

English

Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) or paper format (shipping included).



PROMO - ADD FOR FREE ScrumLearn Master Certified course

By purchasing any "course with exam" package, iLEARN gives you the possibility to access ScrumLearn Master Certified online course for free.
iLEARN also offers the possibility to add ScrumLearn Master Certified exam for only 149€.
Course and exam are available in English, French, Spanish and Italian.





ISO/IEC 20000 Foundation 120d without exam online course in provided by iLEARN Innovative Learning