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APMG ISO/IEC 20000 Auditor Courses

ISO/IEC 20000 Auditor courses certification provided by iLEARN


iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for ISO/IEC 20000 courses
 
ISO 20000 Logo

For an online verification of accreditments, do a research with ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

ISO/IEC 20000 AUDITOR

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and provides the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.

 

ISO/IEC 20000 AUDITOR CERTIFICATION

Candidates who pass the Auditor examination will have shown that they understand the principles of IT Service Management and the requirements of ISO/IEC 20000-1.
The APMG ISO/IEC 20000 Auditor certification is automatically achieved after passing the APMG ISO/IEC 20000 Auditor exam. The APMG ISO/IEC 20000 Auditor course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.

 

ISO/IEC 20000 AUDITOR COURSE

This is a transition course for experienced auditors. It does not cover the principles of generic management system audit techniques, and for this reason delegates attending the course are required to have a minimum of three years’ experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organization. It is mandatory to have attended an APMG-accredited Auditor course in order to take this examination.
The course prepares the participants for the exam APMG ISO/IEC 20000 Auditor.

 

Here below you can read the course sheet with information about APMG ISO/IEC 20000 Auditor.

Objectives

The aim of the Auditor leves is bring the candidate who follows the course to learn:

  • the content, requirements, objectives and application of ISO/IEC 20000-1:2018 (Specification);
  • the principles of IT Service Management;
  • how to resolve the problems of definition of the application field and eligibility for certification for the service supplier.
  • application and relevance of ISO/IEC 20000-2:2018 (Code of Practice) for the audits;
  • what is asked for in pre-audits, in the official certification audits and in periodical checks.

Who it is aimed at

IT Auditors, both those who work inside the organisation that supplies the service and those who work for a certifying body.

Contents

  • Introduction and background to the standard;
  • Principles of IT management;
  • The ISO/IEC 20000 certification scheme;
  • Content of the ISO/IEC 20000 standard;
  • How the tools support certification;
  • Definition of the field of certification and applicability;

Prerequisites

3 years of experience of carrying out audits in the IT field are recommended.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Duration

Classroom/distant course duration: 2 days

Accreditation

APMG

Courses languages

English

Teacher language

Italian, English, French, Spanish

Material course language

English

Exam type

Paper

Certification

ISO/IEC 20000 Auditor official certificate

Certificate type

Online, Paper

Exam language

English

Exam format

  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes duration
  • Closed book.

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

 

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

It is possible to pay by credit card (VISA, Mastercard circuits), PayPal or bank transfer.