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APMG ISO/IEC 20000 Foundation Courses

ISO/IEC 20000 Foundation certification training courses and exams available in several languages and provided by iLEARN

Availability and prices of APMG ISO/IEC 20000 Foundation courses

ISO/IEC 20000 Foundation online course with exam

In this showcase you will find a selection of training courses and exams in the APMG ISO/IEC 20000 Foundation. 
If you do not see the course or exam you want, please contact us.

ISO/IEC 20000 Foundation online exam

In this showcase you will be able to purchase the ISO/IEC 20000 Foundation exam voucher only to take the online exam on APMG-International portal, in complete autonomy, 24 hours a day.

iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for ISO/IEC 20000 courses
 
ISO 20000 Logo

For an online verification of accreditments, do a research with ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

ISO/IEC 20000 FOUNDATION

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and provides the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.

 

ISO/IEC 20000 FOUNDATION CERTIFICATION

ISO/IEC 20000 Foundation is the entry level of the certification. Candidates will learn how the standard operates in a typical IT service provider organization.
The APMG ISO/IEC 20000 Foundation certification is automatically achieved after passing the APMG ISO/IEC 20000 Foundation exam. The APMG ISO/IEC 20000 Foundation course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.

 

ISO/IEC 20000 FOUNDATION COURSE

The ISO/IEC 20000 Foundation course is the first step of the qualification ISO/IEC 20000 qualification path according to APMG scheme.
The course prepares the participants for the exam APMG ISO/IEC 20000 Foundation.

 

PDU - ISO/IEC 20000 FOUNDATION

Our APMG ISO/IEC 20000 Foundation training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 0
Leadership: 2
Strategic: 14

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

 

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

 

Here below you can read the course sheet with information about APMG ISO/IEC 20000 Foundation.

Objectives

The purpose of the Foundation level is to confirm that the candidate has good/basic knowledge of the contents and requirements of the ISO/IEC 20000 standard and understands how the standard operates in a typical IT service provider organization. At the end of the course the candidate will have achieved the knowledge of:

  • The background to the ISO/IEC 20000 standard, the APMG qualification scheme and the APMG qualification scheme;
  • The focus and objectives of ISO/IEC 20000-1 (Specification), ISO/IEC 20000-2 (Code of Practice) e ISO/IEC 20000-3 (Guidance on Scope and Applicability of ISO/IEC 20000-1) and how these can be used;
  • The terminology and definitions used;
  • The fundamental requirements of a service management system and the reasons behind the necessity for continual improvement;
  • The processes, their objectives and the key requirements of a services supplier in a typical scenario;
  • The requirements of eligibility and definition of the field;
  • The objectives of internal and external audits, their function and associated terminology.

Who it is aimed at

  • IT staff who work with a service management system that requires a basic understanding of the system;
  • Resources involved in a company ISO/IEC 20000 certification project;
  • Professionals who have a specific interest in IT Service Management.

Contents

  • Background and related schemes
  • Scope, usage, terms and definitions
  • Overall Service Management System (SMS)
  • ISO/IEC 20000 Service Management processes
  • Certification, applicability and scope
  • Achieving and maintaining ISO/IEC 20000-1 certification

Prerequisites

There are no prerequisites for ISO/IEC 20000 Foundation certification.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Duration

  • Classroom/distant course duration: 3 days
  • Online course durations:
    • 30 days access to the platform
    • 1 year access to the platform

PMI PDU: 16

Our e-learning platform is optimized for access via web browsers, including mobile!

Accreditation

APMG

Courses languages

English

Teacher language

English

Material course language

English

Exam type

Online, Paper

Certification

ISO/IEC 20000 Foundation official certificate

Certificate type

Online

Exam language

English

Exam format

  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes duration
  • Closed book.

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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