The ISO/IEC 20000 Foundation course is the first step of the qualification path on ISO / IEC 20000 for the quality of IT services.
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The objective of the Foundation course is to transfer basic knowledge relating to the content and requirements of the ISO/IEC 20000 standard and aid comprehension of how the it works in an organisation that supplies IT services.
Foundation course is a prerequisite to enter the next qualification level, Practitioner.
At the end of the course and after passing the exam, the candidate will know:
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
ISO/IEC 20000 Foundation official certificate