logo small

  • Black Friday SALE!

    Black Friday SALE!

    UP TO 10% OFF A WIDE RANGE OF COURSES

    Promo valid until 30/11/2020!

    DISCOVER MORE!



iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for ISO/IEC 20000 courses

ISO 20000 Logo

For an online verification of accreditments, do a research with ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and provides the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.

ISO/IEC 20000 Foundation is the entry level of the certification. Candidates will learn how the standard operates in a typical IT service provider organization.

ACCESS DURATION
  • 120 access days to the platform
ISO/IEC 20000 FOUNDATION ONLINE COURSE DETAILS
  • 7 lessons (about 5 hours of video recorded by an accredited teachers)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • 1 official mock exam
  • Exercises and solutions
  • Access 24/7

To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.

For further information about online courses, please click here.

Location

Online

Accreditation

APMG

Discounted price

199,00€
189,05€ up to 30/11/2020

Access duration of the course

120 days

Language

English

Objectives

The purpose of the Foundation level is to confirm that the candidate has good/basic knowledge of the contents and requirements of the ISO/IEC 20000 standard and understands how the standard operates in a typical IT service provider organization. At the end of the course the candidate will have achieved the knowledge of:

  • The background to the ISO/IEC 20000 standard, the APMG qualification scheme and the APMG qualification scheme;
  • The focus and objectives of ISO/IEC 20000-1 (Specification), ISO/IEC 20000-2 (Code of Practice) e ISO/IEC 20000-3 (Guidance on Scope and Applicability of ISO/IEC 20000-1) and how these can be used;
  • The terminology and definitions used;
  • The fundamental requirements of a service management system and the reasons behind the necessity for continual improvement;
  • The processes, their objectives and the key requirements of a services supplier in a typical scenario;
  • The requirements of eligibility and definition of the field;
  • The objectives of internal and external audits, their function and associated terminology.

Who it is aimed at

  • IT staff who work with a service management system that requires a basic understanding of the system;
  • Resources involved in a company ISO/IEC 20000 certification project;
  • Professionals who have a specific interest in IT Service Management.

Contents

  • Background and related schemes
  • Scope, usage, terms and definitions
  • Overall Service Management System (SMS)
  • ISO/IEC 20000 Service Management processes
  • Certification, applicability and scope
  • Achieving and maintaining ISO/IEC 20000-1 certification

Prerequisites

There are no prerequisites for ISO/IEC 20000 Foundation certification.

Teacher language

English

Material course language

English

Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) format.



PROMO - ADD FOR FREE AN iLEARN COURSE

By purchasing any online package, iLEARN gives you the possibility to access an online course for free for 30 days from the following list:

  • ScrumLearn Master Certified - available in English, French, Italian, Spanish
  • AgileLearn Master Certified - available in English, French
  • ScrumLearn Developer Certified - available in French
  • ScrumLearn Product Owner Certified - available in French

iLEARN also offers the possibility to add the relevant exam for only 149€.





ISO/IEC 20000 Foundation 120d without exam online course in English provided by iLEARN Innovative Learning

logo footer

iCONS - Innovative Consulting S.r.l.
Galleria J.F. Kennedy 10/A
20831 Seregno (MB) - Italy

0039 0362 330107
[email protected]

ISO 9001

Logo CSQ

2020 © iCONS - Innovative Consulting S.r.l.

iLEARN is a business unit of iCONS - Innovative Consulting Srl - VAT number 03334560962
iCONS - Innovative Consulting srl is certified ISO 9001 for training and consulting services.

Lean IT is a trademark of Lean IT Association LLC. DASA DevOps is a trademark of Agile Skills Association LLC 2018. BRMP® is a trademark of Business Relationship Management Institute, Inc. The Six Sigma logo is a Trade Mark of 6sigmastudy™ (a brand of VMEdu,Inc.). The SCRUMStudy logo is a Trade Mark of SCRUMStudy™ (a brand of VMEdu,Inc.). CAPM®, PMP®, PMI-ACP®, PMI-RMP® and PMI-PgMP® are Registered Trade Marks of PMI. AgileSHIFT®, ITIL®, PRINCE2®, PRINCE2 Agile®, P3O®, MSP®, MoP®, M_o_R® and MoV® are Registered Trade Marks of AXELOS Limited. The Swirl Logo™ are Trade Marks of AXELOS Limited. CCBA® and CBAP are registered certification marks owned by International Institute of Business Analysis™ (IIBA®). These certification marks are used with the express permission of International Institute of Business Analysis. TOGAF® and ArchiMate® are registered trademarks of The Open Group in the United States and other countries. COBIT® 5, CISA® and CISM® are Registered Trade Marks of the Information Systems Audit and Control Association and the IT Governance Institute. APMG-International™ AgilePM®, APMG-International™ ISO/IEC 20000, APMG-International™ ISO/IEC 27001, APMG-International™ Sourcing Governance, APMG-International™ Service Catalogue, APMG-International™ Change Analyst, APMG-International™ CMDB, APMG-International™ GDPR Awareness, APMG-International™ Praxis Framework, APMG-International™ Problem Analyst, APMG-International™ Change Management, APMG- International™ VeriSM and APMG-International™ Managing Benefits are Trade Marks of APM Group Limited.