ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and provides the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.
ISO/IEC 20000 Foundation is the entry level of the certification. Candidates will learn how the standard operates in a typical IT service provider organization.
ISO/IEC 20000 FOUNDATION ONLINE EXAM FORMAT
- Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
- Closed book
- 40 multiple choice questions
- 1 mark for each correct answer
- Passing score: 26/40 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
There are no prerequisites for ISO/IEC 20000 Foundation certification.
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
ISO/IEC 20000 Foundation official certificate