The ISO/IEC 20000 Foundation course is the first step of the qualification path on ISO / IEC 20000 for the quality of IT services.
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The objective of the Foundation course is to transfer basic knowledge relating to the content and requirements of the ISO/IEC 20000 standard and aid comprehension of how the it works in an organisation that supplies IT services.
Foundation course is a prerequisite to enter the next qualification level, Practitioner.
At the end of the course and after passing the exam, the candidate will know: