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APMG ISO/IEC 20000

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In this showcase you will find a selection of training courses and exams in the APMG ISO/IEC 20000
To look for a course or an exam specifically, you can use the "Search courses/exams prices" tool that you will find below.
If you do not see the course or exam you want, please contact us.

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           iLEARN is an ATO (Accredited Training Organization) 
                           of 
APMG for ISO/IEC 20000 course.  

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                  For an online verification of accreditments, do a research with 
         ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

ISO/IEC 20000 is an international standard that allows organisations to show that they actually apply IT Service Management best practices. The standard ensures that the organisations that get certified are constantly striving for ways to improve in the areas of IT Services Management. The ISO/IEC 20000 standard was first published in 2005, based on the ITIL® best practices. It quickly became widely diffused and has now become a mark of differentiation and a competitive advantage for suppliers of IT services.

The APM Group holds and manages an ISO/IEC 20000 certification scheme for organisations that want to get certified against the standard and a professional qualification scheme, both previously managed by itSMF.

At the moment, APMG ISO/IEC 20000 certification is available in two versions, 2011 version and 2018 version.
From 15th July 2019, 2011 version we be officially replaced by 2018 version. 

APMG ISO/IEC 20000 CERTIFICATION PATHWAY

The professional qualification scheme is divided into three levels (Foundation, Practitioner, Auditor), with a course and exam available for each one:

iLEARN offer

The ISO/IEC 20000 training courses are run by accredited ISO/IEC 20000 teachers and they are designed based on solid experiences in the implementation of IT Service Management Systems based on the standard in organisations of all sizes and sectors.

iLEARN offers these levels in the following ways:

  • Classic
    • on pre-scheduled dates (traditional classroom training on iLEARN premises)
    • in-house (traditional classroom training scheduled based on client needs and at customer's or iLEARN premises)
  • Distant-learning (following a remote classroom by means of a webconference)

Foundation level is also available in the following modality:

  • E-learning (training provided through our online learning management system from anywhere and anytime)
  • ONE-to-ONE: access to e-learning platform and interactive sessions via web-conference with the accredited teacher
Useful link

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!

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ISO/IEC 20000 training courses provided by iLEARN