In this showcase you will find a selection of training courses and exams in the APMG ISO/IEC 20000 Foundation.
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ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and provides the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.
The ISO/IEC 20000 Foundation course is the first step of the qualification ISO/IEC 20000 qualification path according to APMG scheme.
At the moment, APMG ISO/IEC 20000 certification is available in two versions, 2011 version and 2018 version.
From 15th July 2019, 2011 version we be officially replaced by 2018 version.
The purpose of the Foundation level is to confirm that the candidate has good/basic knowledge of the contents and requirements of the ISO/IEC 20000 standard and understands how the standard operates in a typical IT service provider organization.
The Foundation meets the pre-requisite for entry to the Practitioner certification.
At the end of the course the candidate will have achieved the knowledge of:
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Classroom/distant course duration: 3 days
Classroom/distant Full (Found+Pract) course duration: 5 days
Online course durations (possibility to choose among types):
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The course is available in the languages showed below. Please note that each course is available with a specific combination of languages. Please check the course details.
ISO/IEC 20000 Foundation official certificate